Reviews, Sales, and Service Ratings for
Generali Global Assistance

While in Spain my heart medicine was lost/stolen? After visiting 3 pharmacies I was finally able to purchase the medicine (prescription in the USA), the cost was 89.60 euros. I sent a photo of the receipt and medicine to Generali Global Assistance. I was given an incident # 23001091748 from an email on 9/29/23.
I have called 3 times and left messages asking how to proceed, no answer. I have sent 2 emails, again no response. Please have someone contact me ASAP. My tel# 518 863 4034.

Thank you for sharing your feedback, Patrick. We are sorry to hear about the circumstances surrounding your medicine, and apologize for not meeting your expectations. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

some of what they ask for is ridiculous. We filed a claim for delayed luggage ( 3days) and damaged luggage. They wanted proof of travel as if a baggage claim was not enough. Stupid

Hello Joseph. Thank you for sharing your feedback. We apologize for not meeting you expectations. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Very easy to get the insurance information. Covered everything I needed. Thanks

We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!

Easy to work with but somewhat pricey- would use again

The calculated cost depends on a variety of factors including days to departure. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!

I am very disappointed in customer service. I got the link to the form to fill out and did that. Tried to download various documentation. Can’t figure it out, and my computer stalled trying to download it. Have called two different times to get help, but the automated system doesn’t allow you to talk to anyone. I have a few questions, but it’s useless. I have always bought travel insurance and never once made a claim on it. This is a small claim, but never the less, it is one without a doubt that is travel delay. Some personal assistance would be helpful.

Thank you for sharing your feedback, Susan. We are sorry to hear about your negative experience, and apologize for not meeting your expectations. One of our dedicated customer service team members will be reaching out to you to initiate the claim process and answer any questions you may have. At any time, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Thank God everything worked out as plan. Thank you for your service.

Thank you for your feedback, McKinley! It's wonderful to hear we were able to meet your expectations.

Great service! Great plan! Great price!

Thank you for your kind words, Michael! We're grateful for your support and for your choosing us!

Simple, no fuss

Thank you for your feedback, Paul! It's wonderful to hear we were able to meet your expectations.

We became ill with COVID and called Generali. They asked some questions and then asked us to hold while they put us through to someone who could help us find medical assistance. We were on hold (accumulating international calling fees) for 30 minutes with no one ever picking up our call. I tried to call the same number four more times and kept getting a message that the call wouldn’t go through. At that point we gave up and tried to figure out everything without their assistance. I will be filing a claim in a few days when all the documentation is completed.

Hello Carol. We are sorry to hear about the circumstances surrounding your trip interruption, and for not meeting your expectations. We will review your call recording to ensure our team is providing the best service possible. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. One of our dedicated customer service team members will be reaching out to you to offer additional assistance with filing a claim and to answer any questions or concerns you may have.

If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.