Reviews, Sales, and Service Ratings for
Generali Global Assistance

Generali insured a family member on a different trip. They had a significant health occurrence that led to an unexpected hospitalization in a foreign country. Generali took great care of them. When we scheduled our trip, we would not have insured ourselves with any other company! Gratefully, we did not have any issues on our trip and the insurance is unclaimed, but we will insure with Generali on any future trips.

We are grateful for your review, Lianne! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Called Generali, opted for call back which never came.

Thank you for the feedback, Joseph. We are sorry to hear that the call back feature didn’t work as expected. We are looking into this so we can better serve our customers. One of our dedicated customer service team members will be reaching out to you directly to offer additional assistance and answer any questions you may have. Thank you for your patience and for your purchase!

I chose Generalize Global Assistance for the coverage and cost. I read EVERYTHING and all fine print so I knew exactly what was and would be covered. I did clarify that prior approval WAS needed in some circumstances which was important to know. I read ALL of the customer reviews and ratings. I spoke to customer service many times to get answers and clarification. What I concluded is that it is very easy to purchase travel insurance, customer service varies and the proof is in the pudding. You really don’t know how good the company policy is until you submit a claim and responses to that claim can vary tremendously. Most people who were satisfied with the policy did not have a reason to make a claim and thus were happy because they felt safer. Many people submitting claims had to work hard and wait many months to get some or any reimbursement. My personal opinion is that it’s a **** shoot and only worth the money if you really have an issue. Just like most insurance these days.

Thank you for your feedback, Claudia It's wonderful to hear we were able to meet your expectations. We hope that you enjoyed your travels. Should you need our services for your next trip, give us a call at 800-348-9505. At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available before you travel.

Basically no help if you're in Europe with a Rick Steve's tour group and contract covid there is no place to go to get proof. Europe does not want to deal with Americans. I am still going to file a claim but I doubt anything will happen, this probably was a waste of money.

Hello James. We are sorry to hear about the circumstances surrounding your trip interruption, and for not meeting your expectations. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.

I unfortunately had to cancel at the last minute due to a medical problem. I was able to work with Generalli and received my entire claim. I gave 4 stars for the experience as there was some confusion on their end as to which of their agents was handling my claim. But it all worked out and each person I personally spoke with was very helpful and polite

Thanks for sharing your feedback with us, Diane. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!

A week before I was to leave I injured my back and didn’t think I would be able to go. However, I received care from my chiropractor and also a prescription from my Doctor and fingers crossed, I took off and ended up doing just fine. I had a wonderful trip in spite of the 6.8 earthquake that occurred while I was in Morocco. I’m home now, safe and happy. I didn’t need to file a claim but it was comforting to know that I had the insurance.

We are grateful for your review, Anita! Thanks so much for sharing your experience and choosing to #TravelSmarter.

My claim was handled efficently and easily.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved, Kathryn. Thank you for choosing to #TravelSmarter

After reporting the claim on the phone to your representative, and explaining that delays involved in our trip, the rental car expense, the lost baggage the delayed flights your representative hung up on me

Hello Anthony. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and one of our dedicated customer service team members has contacted you to offer additional support. We appreciate your feedback and your business. If you need any further assistance with filing a claim, please don’t hesitate to call us at 800-348-9505 or via email customerservice@generalitravelinsurance.com and one of our customer service team members will be happy to assist you.

Anythings went great.

Thank you for your feedback, Gary! It's wonderful to hear we were able to meet your expectations.

I give Generali Global Assistance 2 stars overall.

I sent in a trip delay claim over 3 months ago. After two months of badgering, they came back and asked for an official letter from the airline. After that was submitted, a month later they are asking for more information. It seems they are using a delay tactic so as to not pay a claim. The premiums may be cheaper but you will have a hard time getting a claim paid. My son used Zurich and he had a check within 6 weeks - and they apologized for the delay.

Thank you for sharing your feedback, May. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.