Reviews, Sales, and Service Ratings for
Generali Global Assistance

We both got covid during our trip and were unable to complete the tour. We alerted Generali immediately and the first person we talked to provided little help and unreasonable requests.

Hello Sharon. We are sorry to hear about the circumstances surrounding your trip interruption, and for not meeting your expectations. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.

We contracted Covid during our trip and could not go on the second tour we had booked. I called Generali Global Assistance right away. They provided some guidance on how to proceed with filing a claim. We plan to file the claim this week.

Hello Vincent. We are sorry to hear about the circumstances surrounding your trip interruption. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.

I had covid while in Mexico. I immediately called your number. I could barely hear the person I was talking to from Generali Global Assistance in spite of the fact that I had no problems hearing on all the other calls I made using the same phone from the same place. It was a very poor connection in spite of the fact that I had excellent reception with every other call I made or received during this time period. I conclude that the problem was at your end. The operator had a very hard time understanding where I was (Oaxaca, Mexico) and the kind of assistance I was requesting; which was referrals to English speaking medical doctors and home call nurses in the city of Oaxaca who could examine and help me, as needed. I did receive referrals to doctors via email from one of your agents. These referrals were for medical people hours away from where I was living and not even remotely accessible to me in Oaxaca. The referrals were useless. I understand that it is hard to interface with medical systems all over the world, but this is primarily why I paid your premium. Your assistance was frustrating, difficult (especially because I was sick) and I had to stay on the phone for an excessive period of time partly because the connection was so bad and partly because the person from Generali Global Assistance had a lot of questions to ask me; probably too many questions. My experience was very negative. The City of Oaxaca is a well known destination in Mexico. I believe you should be able to provide a better interface with the medical system there.

Thank you for your feedback, Patricia. We’re sorry to hear about your negative experiences, and for not meeting your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. One of our dedicated customer service team members will be reaching out to you to offer additional assistance with filing a claim and to answer any questions or concerns you may have.

Many problems - buggy website which required me to file the claim 3 separate times, absurd and onerous requirements for way too many extraneous documents for a simple claim (this took me hours to pull together, I wonder if they do this on purpose to dissuade people from actually filing a claim. For instance, why should I provide the cancellation policy for a foreign train company for a cancelled train ticket? How am I supposed to contact a foreign train company and ask them to write, in English, that they did not refund the ticket. You can't get the train company to write that in English, you can't even reach them. So why would the insurance company require this documentation that is impossible to get??
Or why should I provide a copy of my sister's passport to "prove her age" on a claim for a cancelled train? This is private information that is completely irrelevant to the claim. She could be 25, she could be 75, it doesn't matter if a train is cancelled! And I don't like the idea of providing personal information as critical as a copy of a passport - you don't want this information in the hands of too many people and companies, in case there are information breaches. This has already happened to me a few times, so now I am more careful with when I have to give out my personal data.
The only good thing about this company is that their customer service telephone number is well-staffed and they answer the phone quickly.

Thank you for your feedback. We take customer service and the claims review process very seriously, and apologize for not meeting your expectations. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I had to file a claim due to having to cancel accommodation in Maui, as we were going to be staying in West Maui. I filed claim for the portion of fee we were not refunded,( booking fee and credit card fee). I filed claim online at companies website which was very easy. I heard back from company just 2 days later saying they would send me a check for money. I received the check a week later. I was really impressed with how easy it was and how quickly the company responded to the claim. Definitely would use this company again.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

Filled claim over 10 days ago and still nothing from generali.When deciding we had to cancel trip we were not able to get on website or talk to anyonr

Hello Robert, and thank you for your review. We’re sorry to hear about the circumstances surrounding your trip. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Fx heel a few days before trip and was unable to travel per medical disclosure

Thank you for sharing your feedback, Shelli. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

They were easy to work with and reimbursed me quickly.

Thank you for your feedback, Beth! It's wonderful to hear we were able to meet your expectations.