Reviews, Sales, and Service Ratings for
Generali Global Assistance

I found the website to be easy to navigate. I called pre- trip to clarify specific coverage and was satisfied with the response. I didn’t need to use the insurance but it gave me peace of mind while traveling abroad. I felt the price was reasonable.

Thank you for your kind words, Melissa! We're grateful for your support and for your choosing us!

The person I spoke with before buying the insurance was most helpful, and it was quick and easy to speak with someone. I would use them again.

That's great to hear, Susan. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

Travel insurance has gotten so expensive, yet I felt more comfortable having it. There was too much at risk.

Thanks for your purchase and your feedback, Juliane. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

Everything was smooth, and the trip was awesome. Just like flood insurance!!!!! You pray you never have to use it, but you feel better because you do.

We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!

I was thoroughly impressed with the speed at which Generali resolved my claim. Although the required information and format for the online claim process were a bit daunting, they processed it in less than a day. I will definitely continue to use Generali for my future travel insurance needs!

We appreciate your feedback, Cliff. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

We had a flight cancelled due to strike. The airline offered to put us up for the night as the new flight didn't leave until the next day. I loss 1 night stay at our prepaid location which was not refundable due to timeframe to cancel without fees had expired. I filed a claim for reimbursement (filed on a weekend) and had a decision by Tuesday. This is the first time I ever filed a claim for travel and found the experience to be very easy. Just completed the webforms and attached my supporting documentation. Appreciated the quick turn around time. Side note, my payment is available asap if I use Zelle, otherwise they will mail a check. So payment is quick too.

Hello Christine. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

I called because our trip was interrupted due to COVID. They told me to go to a web site to down load a claim form, and file a claim. I spent and entire day gathering all the required forms and documents, and filed our claim on 9/7/23 to csatravelprotection.com. They acknowledged that they received my claim and asked for my patience as they experience high volumes at this time of year.

I have heard nothing further. Steve and Bette Taylor 9/20/23

Hello Steven. Thank you for sharing your feedback. We apologize for the delay. We strive to process claims within 30 business days from when they are received; however, some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

This is my 5th year utilizing square mouth insurance and have been a pleasant experience.

Thanks for sharing your positive feedback with us Archelest! We will share it with our customer service team.

The agent blew me off on a 150.00 claim inquiry for stolen clothes, told me to contact my home owners policy, I did they laughed when I told them why I was calling! They said claim it And your homeowners will go up 40 % next year.

Thank you for sharing your feedback with us, William. We're sorry to hear about your negative experience and apologize for not meeting your expectations. We'd like the opportunity to learn more about your case, and one of our dedicated customer service team members will be reaching out to offer additional assistance.