Reviews, Sales, and Service Ratings for
Generali Global Assistance

Generali are very difficult to reach by phone. When we finally did speak with a representative we were told our claim was closing that day. We were not notified of that or what additional information they required. We had submitted all documents requested on the claim form..
We have since uploaded all additional documents and information requested, but have not heard from our claims representative as to the status of our claim.

Thank you for sharing your feedback, Ernest. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

Getting a insurance policy made us feel more confident that we would have a Wonderful Vacation 🛫 It greatly reduce our stress worrying about the fires in Canada.

Thanks for sharing your feedback, Wendy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

Covered everything I needed for less money! Great deal!

We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase, Julie!

The only assistance I was [provided was interpretation of the policy. We had a potential problem, and were simply told that the policy would not cover the issue. I had the impression that Global Assistance was broader than explanation of coverage.

Thanks for your feedback, Paul. We are sorry about your negative experience and for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. We appreciate your feedback and your business.

I filed a trip delay claim as it took 48 hours to get home. I was reimbursed in less than 24 hours. Excellent service

We value your feedback, Denise! Thank you for sharing your positive claims experience with us.

I enjoy Squarmouth and have found Generali Global Insurance to be the best insurance for me. We have used them several times and will continue to use them for our next trip.

That's great to hear Thomas. Thanks for your loyalty and for sharing your feedback with us!

I experienced flight delays that were leading to not making connections to my final destination. I booked a hotel and then continued travel the following morning.
I submitted a claim to Generali and was reimbursed less than 12 hours later!
EXCELLENT PROFESSIONAL process and result!
I am currently waiting to hear back on another claim filed through Trawick/Nationwide which is taking MONTHS to resolve.
I will definitely purchase Generali Plans through Squaremouth again and NEVER again trust Trawick/Nationwide.
It is worth mentioning that the Squaremouth Customer Service agent Mari McIver has been excellent and professional in her assistance with the situation.

That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Easy paperwork to get reimbursed. My mother in law wounded her arm on a cruise.. So we went to medical cruise office and nurse stopped the bleeding and put a bandage. After I emailed paperwork In three weeks I got paid $90 from Generali through Zelle. I’m happy with the simplicity of the claim process. Excellent customer service.

Thanks for sharing your positive feedback with us, Mikhail.

My claim is because they canceled the flight in a different country. We were able to at least get a late night flight out somewhere to where we could drive home instead of stay overnight and incur all kinds of expenses and inconveniences, more than what we had already been through. At this point right now I’m trying to get the rental car reimbursed, that’s all. We will see how they handle this. They wanted an outrageous amount of documentation. Some of which, of course I couldn’t supply. We’ll see how things work out. I will gladly give you an update when you contact me. Thank you.