Reviews, Sales, and Service Ratings for
Generali Global Assistance

Greatly appreciated the protection this offered. Think I saw link in NY Times.

Thanks for sharing your feedback, Karen! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

I called them after our flight was cancelled but were of no help. I have filed a claim because the flight was cancelled we missed an entire day on the Viking cruise

Thank you for your feedback Tammy. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Filing a claim was a bit harder than I expected. I still haven’t heard anything on my claim that was filed 3 days ago.

Thank you for sharing your feedback, Michele. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

The website is very user friendly. Offers travel insurance to fit your needs at a great price.

That's great to hear Lisa! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!

Everything worked out well. As in all insurances, it is best not to have to make a claim!

Thank you for your feedback and your purchase Merrill. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now, or anytime you have specific questions about coverage. Just give us a call at 800-348-9505.

I was able to speak to a live representative when I experienced a health even just prior to departure and received clear and helpful guidance on the documentation requirements and claims process. Uploading the documentation into the claim system was straightforward and my claim was reviewed and paid in a timely manner.

That's great to hear Michael! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I have not received any payment yet! I’m still waiting! Thank you.

Hello Gregory. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I put in a small claim last week because we got sick at the end of the trip and unable to go on prepaid tours or get hotel refund. I will provide additional feedback when I hear form the insurance company.

Hello Sam. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.