Reviews, Sales, and Service Ratings for
Generali Global Assistance

I found the experience enjoyable, satisfying, and knowing I had coverage for our trip, quite relaxing.

That's great to hear Bruce! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I insured my stay at Kaanapali Alii resort on West Maui from August 22-September 1. Because of the fires, the trip was not possible. The resort has been closed since August 8 and the website says operations are still suspended. I have submitted a claim to Generali but have not yet been reimbursed. It seems early to submit a complaint but your help to move it on would be appreciated.

Hello Janet. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received; however, some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I found it difficult to speak to a representative directly. When I finally did reach someone, and asked to add additional days to the coverage, it was done, but I had the feeling that the rep felt they were doing me a big favor.
Thankfully, I did not have to utilize the coverage, which I imagine is the case with most travelers. This raises the question as to why the coverage is so expensive.

Hello Marian. We value you feedback, and thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to offer any additional questions or concerns regarding your policy.

Late add-on was very expensive

Thanks for your feedback, Karen. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call 800-348-9505.

After reviewing the documents needed to file a claim, I determined that my time was worth more than the $75 food reimbursement.

My deductible for my homeowners policy is $2,500, so I could not file a claim for $200, so that piece could not be claimed.

Please cancel claim.
Thank you,
Jan Ferro

Thank you for sharing your feedback, Jan. We were unable to locate an active claim filed against your policy. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and a dedicated team member will be happy to assist you.

All was well, a d when I had a question of when coverage went into effect, my call was answered quickly.

Thanks for the feedback Janis! We will share it with our Customer Service Team.

Our flight was cancelled and was not available for rescheduling for 2 days so we rented a car and drove. It cost 116.00 The amount of paperwork required to file a claim was not worth my time. Way too much.

Thank you for your feedback, Michael. We’re sorry about your negative experience with the claims process. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505. You can also watch this helpful video on how to start a claim, generalitravel.com/start-claim

I have to finish the form to send my claim

Hello Consuelo. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.