Reviews, Sales, and Service Ratings for
Generali Global Assistance

While my wife and I have insurance including some travel insurance, I find that there are sometimes loopholes or circumstances that are not covered to our satisfaction. Squaremouth has always been able to provide exactly the insurance that we need to fill the gap at a very reasonable price. Very glad that we have found Squaremouth as a resource.

That's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Filling my claim was easy. However, I did not want reimbursement by Zelle. I emailed GGA expressing this, but I have not yet received a reply. I want a check for the $60 reimbursement.

Paulinda G. Lynk
Claim Number 23039827-01

Thank you for sharing your feedback Paulinda. We're sorry to hear about the circumstances surrounding your claim payment and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your payment has since been updated and you should have been contacted by one of our dedicated team members regarding those details. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

As I recall, the Policy referred to certain requirements for covid illness to qualify, but did not say what those requirements were. I recommend they be written on the policy. I called a service rep, who was very helpful and called me back with the info.

Hello Joan. Thank you for your feedback and your purchase. We are happy to hear that your questions were answered by our dedicated customer service team. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit COVID-19 Travel Insurance Guide | Generali Global Assistance (generalitravelinsurance.com)

As per usual, agents/reps, are always ready, willing and able to assist with my purchase and any questions I have. Kudos to Generali Global for their wonderful assistance.

Thanks for the feedback Lorraine! We will share it with our Customer Service Team.

We have had a terrible experience with General Global Assistance. My wife and I both got Covid on a small boat tour in the Gulf of California. The group met, we took an overnight sightseeing trip with the group and on the return my wife started feeling ill. We both tested positive (via a PCR test) and had to abandon the trip, which cost almost $12,000.
We filed the claim on February 20, 2023 and included all specified documents. I subsequently received a request for credit card statement copies (which had been provided on the initial filing) and a detailed listing of all expenses claimed. I then provided second copies on April 7 via an upload to the insurer website of the credit card statements and a detailed listing of expenses that included conversions of peso expenses to dollars for expenses we paid with cash.
When I subsequently called to ask what was happening with our claim I received a message from customer service that they had not received the requested documents. When I finally got through to the representative - Latoya Washington - I was told that she could not access the claims portal and that I needed to attach via return email on request for additional information. That was done on April 10th.

Since then I have left multiple voice messages asking for an update on the status of our claim and to confirm that the requested duplicates of credit card statements previously uploaded to the insurer portal and the detailed expense claim listing have been received.
No response.

Thank you for your feedback, Charles. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will be reaching out to you with additional information. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

Took 45 minutes to get a human on the phone for assistance.

Was given the incorrect website to go to electronically file claim

Thank you for your feedback, William. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

no experience yet.

Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.