Reviews, Sales, and Service Ratings for
Generali Global Assistance

My claim was processed within a couple days with no issue. I was a little concerned that I did not have enough documentation because my outgoing flight was preemptively cancelled several days before I was scheduled to leave....so historical flight records did not have it listed.I thought I might have to fight them over it but it turned out to be a non-issue.

Thanks for sharing your experience and for choosing Generali, Sheila! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Have never had to file a claim before, so that experience is still pending. So far, excellent service.

Hello Richard. Thank you for sharing your feedback. We have a dedicated customer service team that can assist with filing a claim. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I felt comfortable having the protection I chose. The coverage and price was well suited to my needs

Hello Jeffrey. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

Our travel agent said because of the 9-11 week current wait for a passport application/renewal we may get nothing back. I thought that was one of the reasons to have the insurance. The normal 3.5 - 5 weeks turnaround for a passport has gone o 9-11weeks has probably caught many travelers like us in this position.

Hello Randall. Thank you for your feedback. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members will be contacting you to offer further details regarding the determination.

Very good

Thanks for choosing Generali, LE! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

It was necessary to cancel our trip due my wife's diagnosis of breast cancer and required surgery. We submitted a doctor's letters on her stationery plus the patient authorization to access my wife's patient records as required. 3 weeks later, we received an email from Generali Global Assistance asserting that the physicians letter was not sufficient to service the claim and that we needed to ask the doctor to complete their Physician's Statement form. This is bureaucratic ****, by the way. They have access to my wife's medical records and they have a letter from the physician but assert that is not enough proof to service the claim. In the email, they attached the Patient's Authorization Form, which we had already completed when we filed the claim, and a copy of our policy, which we already had when we purchased the policy, but did not include the Physician's Statement Form they were asking that we have my wife's physician complete. Also, they threaten to cancel the claim if we do not file the Physician's Statement within 30 days. It took Generali Global nearly 3 weeks to send us a form letter requesting the completion of the form and then they have the audacity to threaten to deny claim if we can't get to see my wife's physician and get their damn form completed in time. This is poor customer service and bureaucratic bunk. As customers, we are not impressed with how we are being served.

Thank you for your feedback, James. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons, and our dedicated claims team will be contacting you to offer further assistance with this process. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

Warning, look very closely at Generali Global Assistance, I give them 0 stars, we booked flight and plane was at gate ready to board and announcement was made flight cancelled, insufficient crew members. The FAA a government agency will not board passengers as this is a safety issue. Filed claim, submitted documentation, as we suspected benefits were denied, Airlines refunded our plane tickets Generali said no.
Only 2 things were covered mechanical breakdown and weather, so I was denied and asked for a supervisor, denied. Even though the FAA was the reason we were denied. Stupid reasons and grossly limited reasons. So the wing or engine could fall off and we are covered. The engine could fall off and we are covered, let it be a safety issue and nope not covered, and don't ask for any help you won't get it!!!!!
Haven't heard a peep from them no way to get to a supervisor.
Now I ask you to look and read and find you someone who cares. At 71 yrs old I am highly disappointed

Hello Philip. We're sorry to hear that your flight was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members will be contacting you to offer further details regarding the determination.

I can’t get a live person on the phone to answer questions. The emails I received are form letters and don’t address my questions . My wallet & iPhone were stolen in Vietnam. I called the toll-free number to ask for assistance finding them as directed in my policy. After waiting on line and pressing many buttons as directed, the automated voice informed me that my call couldn’t be connected and hung up on me.

Thank you for your feedback, Joan. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

Easy to purchase a policy. Had to dig through the text to determine all that was covered (e.g., rental car insurance, medical issues etc.)
Determined after reading the policies that I wanted to get the premium policy. I thought it would have been easier to upgrade than to cancel the first policy and purchase a new policy. However, the cancellation went through fairly quickly.

Hello Heidi. Thank you for your feedback. We are working on making policy modifications more user friendly in the future. To edit trip coverage you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com. Our customer service representatives will answer any questions you have. Thanks for your purchase!

Not sure how long it will take my medical insurance to reimburse me for my expenses. After they do, I will file a claim with the balance.

Hello Janice. Thank you for your feedback. We take customer service and the claims process very seriously. If you need any assistance with filing your claim, please reach out to us at 800-348-9505 or by email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to help. Thank you for choosing Generali!