Reviews, Sales, and Service Ratings for
Generali Global Assistance

I tested positive for Covid on the 8th day of my trip and contacted 24 hr assistance to find out what I needed to do if I had to abandon the rest of my trip and put in a claim.
I explained that I had to travel to Valencia in any case and requested a list of places where I could get a PCR test. They emailed me very quickly with a list of 3 locations, only one of which was in Valencia. It turned out I couldn’t get a test without an appointment.
Fortunately, no was not that I’ll and able to continue with my trip. I’m not sure what would have happened if it had worked out otherwise.

Thank you for your feedback, Deborah. We are sorry about your negative experience, and apologize for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. Additionally, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim.

The company responded to the claim appropriately 45 days after the claim was filed. The claim for trip cancellation and trip interruption was denied despite the sickness that my physician advised me to cut trip short.

Hello Sergei. We're sorry to hear you had to end your trip earlier than expected and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members has reached out to you to offer further details regarding the determination.

Our flight was cancelled due to a small plane crash at the airport we were to travel into and we were told the airport shut down. Southwest would not book us on another flight to get us to our destination in time to make our connecting flights ( said they did not do that) and could not get us on any of their other flights the next day to make our connections. We had to spend additional money to make our connecting flights the next day and to not lose days of our vacation. Our claim was denied by Generali as it wasn’t an “operational issue with our plane.” I would think shutting down an entire airport would qualify as this clearly wasn’t a fault of our own. If this is clearly the case, I would not recommend anyone purchasing travel insurance and will not be doing so in the future. Have been on numerous trips and have never used the policies I have purchased.

Hello Kelly. We're sorry to hear that your flight was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members has reached out to you to offer further details regarding the determination.

I'll get travel insurance with them again.

That's great to hear Elaine. Thanks for sharing your experience and for your loyalty to Generali for your future travel insurance needs!

It took a while to access a live rep but we did and she was helpful. We have sent in all the information required (we think) and await our reimbursement. Unfortunately, my husband was hospitalized and we were unable to go on our cruise. :-(

Thank you for your feedback, Sherry. We are sorry to hear about your negative experience. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.

First, they didn't email me the policy details until I had to ask again after we departed. We didn't use their assistance during the trip, but filed a claim a week after we got back.

Our passports were stolen on the trip, causing us to delay returning by 2 days, because of the time to travel to where the embassy is and get emergency passports. We filed a claim for the transfer (taxi) cost and hotel/food cost for those couple of days. (We were able to rearrange our return flight without additional cost.). We filed the claim over 2 months ago and have only received the auto-reply acknowledging the online submission. I emailed 2 weeks ago asking about it and...nothing. I expect some response, even to say they are still working on, to give a time frame, to ask for more info, whatever. So, as I plan my next trip I won't be using them.

Thank you for your feedback, David. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and your dedicated claims team member has reached out to you to request additional information in order to process your claim. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com. Thank you for your patience with this matter.

Easy and affordable giving me peace of mind!

Thanks for choosing Generali, Glenn! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

I would give 0 stars if it were an option. Generali has very narrow definitions of what they consider to be a valid claim. A tour operator canceled a trip and generali would not pay out on a claim. Trip insurance is the greatest scam. It is not worth buying due to the narrowness of how they define instances they will pay under. A country closed its doors and it was not possible to visit because the country would not let you in is not a good enough reason for Genrali to pay.
What a waste of money to purchase this policy. If you used Squaremouth to purchase this this through they do not stand by the product they offer and their zero complaint policy is a joke.

Hello Frank. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. The plan you purchased is unable to provide coverage for the cancellation because it does not meet the requirements of the covered event. One of our dedicated claims team members has contacted you to explain the details. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

all went well

That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.