Reviews, Sales, and Service Ratings for
Generali Global Assistance

Used you twice without a claim. Would do again,for peace of mind. Just recommended you to a friend.

Thanks for choosing Generali, Judith! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip. Enjoy your travels.

I was very frustrated with Generali when we got home and first started filling out the claim form online. The form kept freezing so we couldn't get it filled out and when one contacts Generali by phone or email it's impossible to get through to an agent or even a voicemail to describe the problem. After a couple of days the form remained available throughout our input of the claims information. So we have submitted the claim and it was confirmed but we have not been contacted since.

Thank you for your feedback, John. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

I received an automatic response to my inquiry, which did not address my question. Now I need to take extra steps to speak with an agent for personal assistance.
I look forward to working with the professionals to support me with my claim.

Thank you for your feedback, Kristal. We are sorry to hear about your negative experience. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.

My suitcase was damaged beyond repair on the journey between our home and Cape Town, South Africa, and filed a claim with our air carrier. I was informed that it might take 4 to 6 weeks to resolve that claim, so I contacted the insurance company to find out how long I have to file a claim with them in case the airline does not pay my claim. I was told that 90 days to file is preferable but that legally I have up to one year. As soon as I get the results from the air carrier, I will either consider the matter closed or I will file a claim with the insurance company.

Otherwise, everything went well on the trip and we have no other claims.

Patsy Inglet

Hello Patsy. Thank you for sharing your feedback with us. We have shared it with our Customer Service Team. If you need any assistance with filing a claim, or have any additional questions about the claim process, please feel free to contact us at 800-348-9505, or by email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you!

Generali website has not functioned for us yet. We have tried to complete a claim but website would not allow uploading supporting expense material, did not allow work to be saved, did not give error number on error message to provide when tried to report problem to Generali

Hello John. Thank you for your feedback. At Generali, we take customer service and the claims process very seriously, and apologize for the technical difficulties you experienced with filing a claim online. One of our dedicated customer service team members will be reaching out to you to offer assistance with filing your claim. Thank you for patience with this process.

Horrible. Their automated phone service is not user-friendly. It's not easy to figure out which option to choose and there is no option to talk to a representative. You are not told their hours and I was put on hold (optioned for a call-back) when there was no intention of a call back on a Sunday - yet, nowhere are you informed of this. In desperation, I called the emergency number just to try to find someone to speak to. Very frustrating. When under stress, you would think this process would be made easy for the consumer. Not this company.

Filing a claim - horrible. The FAQ section will answer your question, but it doesn't tell you what to do about it. For example, when I tried to upload the documents they asked for, I got an "error" message. It took me hours to figure out that I had to scan and enter one page at a time. Apparently, it only accepts a small amount of information....I still don't know. All around frustrating. I will never use this company again. I have not heard back from the claim but I will ask Squaremouth for assistance if needed.

Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

I had a really good experience with your company. the only thing that would have been nice if you had marketed an annual travel insurance option as I did not think about doing it and now have another trip planned so I wish I had investigated another option to at least evaluate the cost for annual versus one trip. Thank you

Hello Kristine. Thank you for sharing your feedback with us. We don’t currently offer annual travel insurance plans, but will consider your suggestion in the future.

Folks - i did do some research and cost comparisons prior to purchasing Generali via SquareMouth. My family and I have also traveled and have used other travel insurance companies in the past but this was the first time we used Generali. Needless to say, this will be the last time we use them.. In summary:

On our recent trip to Costa Rica, my wife suffered a lacerated ankle on our first day in Manuel Antonio, Costa Rica. She needed 7 suchers to close the wound and thank God the local medical clinic with the help of our resort had the doctor come to our resort and treated my wife at the resort. The doctor was excellent, caring and professional. The bill for the doctor, medical supplies, antibiotic injection, transportation to and from the resort was $700.

When the doctor finished, she said she preferred having us pay for the service which we did without hesitation. The next day i made my first call to Generali. I ended up having to make 3 calls, talk to 3 company reps before the last person told me I needed to submit my claim on line. Funny, each of the reps were not very informed about how their process worked and at that point I started to get a feeling that Generali was a low performing travel insurance company. Specifically, the reps seemed to have their narrow area of expertise but did not have a big picture of what to do when a person calls regarding the filing of a claim. Equally disappointing was their difficulty in determining that I was a policy holder. I thought that once a client bought a policy, they could be validated with an email address, phone number and/or policy holders name - I was wrong lol.

Once I got on line, the web system isn't a customer centric functional software. You have to upload documents which I feel are a waste of time given the data that has already been provided to the insurance company. The best example are your plane reservation details. So if you buy a policy for a specific date, in a specific country, by specific people, why in the **** do I need to dig thru documents, etc. and upload my Delta Airline info on flying to Costa Rica ?? My wife's name is on the policy, the doctor's invoice is from Costa Rica, I'm filing the claim for the dates of my policy and my wife suffers an injury ? Pure nonsense for sure.

So my claim was filed on February 5 via the Generali Web system - as of March 4, I have received ZERO information from Generali. I called customer service the first time about 4 days ago. Their phone system stated that if I wanted to I could allow their system to call me back without losing my place in line - result, no return call. Yesterday I called again and held on for about 15 minutes. A rep answered the phone and basically said that she would send a message to the processing team and remind them I had filed a claim.

Needless to say, I am so thankful we didn't need a serious supporting action from Generali like a medical evacuation or similar. Generali's performance has been lame at best lol. We plan on making several more trips in the next 18 month and for sure, Generali won't be our choice. We paid around $1100 for the policy and they can't even process a $700 claim.

I don't know Square Mouths vetting process for recommending companies but from now on, I will do a much closer review of what we purchase based on our experience.. The travel company I used recommended another company that was $125 more but we chose Generali. I made a big mistake for sure but again, thank God we didn't need a more serious type of medical/evacuation assistance.

Buyer beware.

Pete

Hello Peter. Thank you for your details in your feedback. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service reps that worked with you to improve. We have also requested that your claim get processed with haste. We apologize for your negative experience, and thank you for your review.

There seems to be no way to talk to an actual person. We tried to file a claim, but their automated system didn't allow us to finish... so we have no way to even figure out if what happened is covered. So the policy is useless.

Hello Daniel. Thank you for your feedback. We are sorry to hear about your negative experience with our claims process. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.

Customer service was excellent

Hello David. Thank you for your feedback. We will share it with our Customer Service Team.