Reviews, Sales, and Service Ratings for
Generali Global Assistance

It has been 6 weeks since I filed my claim and they have not contacted me. They provide no phone number that reaches a claimes rep nor have they given me the name of my claims rep yet. I do not know if they need more information or what the delay is about. They say most claims are resoved in 30 days. mine has been 45 days with no word.
This is horrible customer service on claims.

Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

Very easy to file a claim-- I had to file a claim due to involuntary termination from my long standing job-- and it was easy to file and send documentation of this horrible thing that happened right before my dream vacation.

Hello Shayne. Thank you for sharing your feedback with us, and for choosing Generali!

Pricey, but felt good to know my trip was covered. Next time I would like to discuss an annual benefit vs per trip benefit.

Thanks for the feedback and your purchase Janet! We currently do not offer annual plans, but we will take your feedback into consideration as we design new plan options.

It was easy enough to purchase the policy and the value was fine. It was also easy to lodge a claim online. However, it took 2 months for the claim to get paid out and there was no update in the interim, so I had no idea what was going on, which wasn't great.

Thank you for sharing your feedback Leah. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 business days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim has since been finalized. We appreciate your business with Generali!

Recently, we have been purchasing travel insurance for peace of mind regarding elderly relatives and the possibility of having to return early to care for them in case of accidents or illness or not being able to complete prepaid trips due to a diagnosis of Covid.

SquareMouth was easy to use and offered a number of suitable, highly rated insurance companies at reasonable prices. It was easy to compare policies on the website and choose what fit our needs.

Fortunately, we did not have to file a claim this trip but I was happy with the benefits offered by this particular policy, especially because the cruise line we booked required a Covid test within 24 hours of boarding and there was one couple (and they had not purchased insurance) who were refused permission to board because of positive results.

The followup from SquareMouth has been excellent.

Thank you for your feedback & for choosing Generali, Constance. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have any future questions about these coverages, please visit https://www.generalitravelinsurance.com/position-statements/coronavirus.html

Out trip was delayed by 3 days because of ice storms in Dallas/Ft. Worth, but were able to reschedule everything without cost. Had a wonderful time in Costa Rica!!

That's great to hear Jan! Thanks so much for sharing your experience and choosing Generali.

We made the trip without any problems, but glad to know we were covered just in case. Setting up the insurance was a breeze and I appreciated the information being sent to me. Thanks for the coverage!! *****

Thanks for choosing Generali Pamela! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

We did not go on our trip because my elderly mother and my wife’s elderly father were both having significant health issues. We were able to reclaim all of our deposits and get airline credits for the whole trip. I was hoping that Generali would give us a credit to use the premium for a future trip. They made it very difficult and it didn’t happen. We will not use them again.

Hello Thomas. Thank you for your feedback. We are sorry to hear about your negative experience with our claims process. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.

It was very reassuring having coverage.

Thanks for choosing Generali Carol! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

I used Generali Global Assistance regarding two different international travel - they are very helpful and provide all the information I needed.

Thanks for choosing Generali Delores! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trips.