Reviews, Sales, and Service Ratings for
Generali Global Assistance

Has been almost three weeks and they have not verified that f they need any more supporting documents.

Hello Dale. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You will be contacted by a dedicated team member with additional details regarding your claim status. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.

The website needs to be updated. The “virtual chat” feature is not able to answer simple questions; very frustrating. I called 4 of the customer service numbers and got the same recording that does not allow you to speak with someone. I finally called the Emergency number, even though it was not an emergency; finally spoke with a Generali representative. She was helpful, but not familiar with the process of submitting claims or uploading documents.

Please provide information about what KB and format is acceptable for downloading!!

Hello Barbara. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim, and not being able to speak with a live agent. One of our dedicated customer service team members is going to reach out to directly at the phone number we have associated with your policy to walk you through next steps. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

It was expensive. I called and asked questions which were promptly answered. I'm glad I didn't need to use it.

Thanks for your feedback Susan. The calculated cost depends on a variety of factors including days to departure. We thank you for choosing Generali to back your trip!

Everything went well. Custom service was very good.

Hello Joseph. Thank you for your feedback. We will share it with our Customer Service Team. Thanks for choosing Generali!

I filed a claim for medical visit. I did not have all information required I hope this will noy prevent me from having the claim satistfied.

Thank you for sharing your feedback Michael. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status and let you know if additional documentation is needed to process your claim. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

filed a claim have not heard anything, no communication.

Thank you for sharing your feedback Larry. We have your claim in our system. We are sorry for not meeting your expectations and for the poor experience around our customer service. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

A gentleman helped me after hours and he was excellent.

Hello Jan. We are grateful to you for sharing your review with us. We value your business and were glad to be able to assist.

I had to cancel my trip due to medical reasons. I submitted a claim with Generali and had been informed of the POC. Still waiting to hear more.

Thank you for sharing your feedback Benedict. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

It was very hard to get status information or maybe I should say that after months my claim hasn’t progressed and no one can tell me why

Hello Bailey. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You should have received a phone call from a dedicated team member with additional details. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.