Reviews, Sales, and Service Ratings for
Generali Global Assistance

I submitted my claim and called customer service after a few days and was told by AUTOMATED VOICE that my claim and documents had been received but that it had not been "assigned". I am still waiting to be contacted. I will call again tomorrow but do not understand this claim process.

Hello Felicia. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You will be contacted by a dedicated team member with additional details regarding your claim status. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.

Please contact us in four weeks so we can honestly review General Global Assistance. At first we were unhappy with them because it was VERY difficult to reach a real person. BUT the last couple of days have renewed our hope that our claim will get the attention that it should. It is difficult to pay upfront and then hope to get reimbursed. It can get VERY expensive!!

I would love to give an up to date review of the company. Hopefully it will be a positive response.

Hello James. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

So far, my experience with Generali has been okay. The claim process has been fairly straightforward, although my claim hasn’t been finalized and I have yet to receive payment. Some of the information they asked for seems very odd. For example, they wanted proof of premium payment. How could I have an active policy without having paid the premium? Also, when you submit documentation via their email system, it takes a few days for the document to make its way to the claim adjuster. So far the people I’ve been working with have been very customer focused and very nice. Hopefully my claim will get finalized this week. With payment soon to follow.

Hello Mark. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim process experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise your claim has since been resolved and you should have received an email from a dedicated team member. If you have any further questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

Still unsure how the claim will be received. It was a multi-adventure trip so the details will become most important.

Hello Barry. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

The policy was priced fairly but we did not have to make a claim so we are happy customers

Hello Theresa. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

Voice mail menus just disconnect call repeatedly. Then, transferred to a voicemail who’s not there

Hello Teresa. Thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously. A dedicated claims team member is currently reviewing your case and will respond to you directly with additional information regarding a determination.

I have been trying to file a claim but they wont let you speak to a customer service rep and the website wont finish processing my claim. When I enter the amount I am trying to claim the website will only go up to 15.00!! If I try to enter any other number the website will not allow you to move the claim forward. I have no idea how to proceed now. TOTAL WASTE OF MONEY.

Hello Keli. Thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding you trying to file an e-claim. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you in advance for your patience with this process.

I injured my back while on vacation and I have tried to contact your company several times and cannot get past the robot that answers the phone. I have several questions that I have not been able to get answers to. Speaking to a REAL person would be extremely helpful!

Hello John. We apologize that you had a difficult time reaching us via phone. We take customer service very seriously, and one of our dedicated customer service team members are reaching out to you soon to offer further assistance. Thank you in advance for your patience with this matter.

I will use you again.

That's great to hear Domingo. Thanks for your loyalty!

I don't remember who I spoke to but I did contact Customer Service after purchasing just to review the policy to make sure I understood it all. The woman I spoke to could not have been nicer and immediately put me at ease, very willing to answer all my questions in a thorough manner.

Thanks for the feedback Maureen! We will share it with our Customer Service Team.