Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I contacted them when the flight got cancelled and we had to make new arrangements and they just said file a claim

Claims dept very difficult to deal with, very mistrusting and asking for ridiculous amounts of documentation , eg: pictures of my passport , my claim was a total of $ 175 still waiting for a response
It seems to me that you do not want to pay for my claim

Competitive prices

The customer service rep I spoke with assured me I would be covered for the risk I was concerned about and told me our conversation was recorded and could be accessed by date and time in the event necessary to confirm coverage. This gave me piece of mind and I proceeded with purchasing the policy. The risk did not arise as a reality so no claim was ever made.

Web site didn't function well-locked up frequently. I had to write out everything at least 4 times.

My trip was canceled due to two things my brother’s death in another state that I was in charge of and my companion got Covid the weekend that we were supposed to leave. I have provided your company with all the necessary paperwork but yet have not heard a word, or received my money back.

Still waiting for my money back.

Fortunately, we experienced no issues regarding our trip and did not need to file a claim. Travel insurance provided peace of mind.

Due to issues with our phone carrier Verizon while traveling in Mexico, we had difficulty accessing the 800 numbers provided by Nationwide Mutual Insurance for assistance. After eventually reaching them, they indicate that other customers have encountered reaching their customer service department when traveling internationally. I recommend that they provide a non-800 phone number (similar to their emergency number) to reach their customer service depart when this situation arises for their customers.

I am still waiting for claim processing. I had to call to get confirmation that I had a claim number. I filed my claim via email and within days of cruise cancellation due flooding in my arrival city which closed the airport forcing our flight to return to departure city. The lack of communication and length of time for processing from National is frustrating. I hope to find out that my claim is approved and I get a refund soon.

This claim was received on 1/30/23, with all required information being received on 2/17/23. The claim has been approved for payment and the benefit check will be mailed on 2/23/23.