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Rating 1 out of 5Policy:
EssentialReview Received:
October 15, 2023Lisa from CO Verified Squaremouth CustomerWas this review helpful to you?I knew months ago that I could not complete the trip for which I had placed a deposit. I immediately contacted Nationwide to start a claim. I have received a couple of bogus emails stating how "busy" they are and they will follow up. Nothing has happened. I simply would like my deposit BACK. I never made the trip I had originally planned due to unforeseen circumstances related to travel and accomodations.
15 out of 15 people found this review helpful -
Rating 1 out of 5Policy:
EssentialReview Received:
October 13, 2023nina from VA Verified Squaremouth CustomerOur flight from home was cancelled and we were delayed for 16+ hours, resulting in the loss of a night in Austria. Additionally, our luggage didn't show up until the third day.
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Initially Nationwide requested documentation from United Airlines regarding the cancelled flight which I obtained and provided. Then they wanted proof of the payment for our first night in Austria. Again, I got that and submitted it along with all the documentation regarding the delayed luggage. I also provided them with a receipt for $11.66 which is the only receipt I had for essentials we had repurchased.
Ultimately we got payment in the amount of $122.78 to compensate us.
I submitted a written appeal stating that the $111.12 paid for loss of accommodation the first night didn't even cover what I had paid. I sent back the checks and asked that they please review the payments.
Now I received a notice saying that the payment had been made in error and, according to the fine print in the policy, we're not entitled to anything for the loss of accommodation, 16 + hours loss of vacation or delay in luggage. Accordingly, they will send me another check in the amount of $11.66.
So not only do we not get reimbursed for our losses of time and money, I had to go through loads of hoops to get all the documentation they requested and, once I questioned the payment, they took it all back. I clearly am not in a position to fight a big company like Nationwide but I certainly will NEVER use them again for any type of insurance.
9 out of 9 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 12, 2023M. Hunter from VA Verified Squaremouth CustomerWas this review helpful to you?I am still gathering information to submit a claim (interrupted trip per Covid)
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
October 8, 2023Lori from OR Verified Squaremouth CustomerWas this review helpful to you?Very easy process! All questions were answered in a timely and helpful manner.
3 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 8, 2023Roberta from KS Verified Squaremouth CustomerWas this review helpful to you?Fortunately we did not need to file a claim.
0 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 6, 2023Paul from OH Verified Squaremouth CustomerWas this review helpful to you?It is too earlly to provide you with feedback as I only recently submitted a claim due to Azamara Cruises not visiting a port that was paid for in our original cruise intinerary, and at which we had planned an extensive excursion there.
0 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
October 3, 2023Nicole from CO Verified Squaremouth CustomerThe claim website was easy to navigate and provided clear explanations.
I received a check in the mail for the full amount of my claim.
It would have been nice to have received updates regarding the status of the claim.
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6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
PrimeReview Received:
October 3, 2023Richard from NY Verified Squaremouth CustomerWas this review helpful to you?Very easy to get and customer service answered all my questions
Very satisfactory experience
2 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
September 26, 2023Paul from PA Verified Squaremouth CustomerWas this review helpful to you?It was straightforward to make a small ( few day) change to cover period due to a change in itinerary.
0 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
EssentialReview Received:
September 25, 2023Mark from MN Verified Squaremouth CustomerWas this review helpful to you?We are currently disputing our claim with nationwide. Our flight was canceled due to mechanical issues with the plane. We missed a show and a paid night of accommodation, nationwide is saying because the trip was delayed they will not cover those losses.
15 out of 18 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information