0.1% (160) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3157
4 stars
744
3 stars
252
2 stars
91
1 star
69
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
247,413
Since 2014
MONTHLY SALES
4615
Average Monthly Sales Since 2014
REVIEWS
4,313
Since 2014
Overall Rating
4.56 out of 5
Overall Rating 4.56 out of 5
4,313 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
waiting to hear about claim, so don't have much to say yet
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
November 5, 2014
Kate from MT
Verified Squaremouth Customer
Great Customer Service and Phone Assistance
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Luxury
Review Received:
November 5, 2014
oswald from NY
Verified Squaremouth Customer
I didn't like that I had to pay upfront and then put in a claim afterwards. I had called the 24 hr hotline and could not get through.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Luxury
Review Received:
November 4, 2014
Charles from ID
Verified Squaremouth Customer
A phone attempt to clarify coverage terms if an airline strike left us stranded proved more difficult to grasp than I would have preferred.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Luxury
Review Received:
November 4, 2014
Moling from NY
Verified Squaremouth Customer
I filed a medical claim with Tin Leg in the amount of US$113.67 for an emergency medical visit at a clinic while my family was traveling in Canada. After filing all the paperwork, including getting the doctor's statement from Canada, Tin Leg sent me a reimbursement of $103.07 three weeks later. I called Tin Leg 3 times that I paid the medical bills in US funds: $65 cash to the doctor at the clinic and $48.67 in credit card charges for the medicine in the pharmacy, a total of $113.67. Each time a representative would take my information and promised to call back after consulting with the analyst. No one has called or emailed me. I'm extremely disappointed in the way Tin Leg has been handling this case. I'd like to ask if your office can help me with this problem. Thank you very much.
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119 out of 126 people found this review helpful
Rating 4 out of 5
Policy:
Luxury
Review Received:
November 4, 2014
Marc from FL
Verified Squaremouth Customer
No claim - no problem
Selected Tin Leg for cost and coverage factors in spite of the company name.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
November 4, 2014
Sal from NJ
Verified Squaremouth Customer
Your representatives were very helpful and courteous. I really expected a lot of trouble but my experience with square mouth was very pleasant. I would recommend to all my friends and family.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
November 4, 2014
Colleen from CA
Verified Squaremouth Customer
Although I did not need to use the insurance, it was nice knowing that if we did need to cancel our trip we would be able to get our money back. The process was easy to follow and the price was reasonable compared to other vendors.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Economy
Review Received:
November 3, 2014
Richard from TX
Verified Squaremouth Customer
Frustrated. Why does it take four more weeks to review my claim? You have had it for four weeks already.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
November 3, 2014
Amy from AZ
Verified Squaremouth Customer
The claims representative was very friendly and took time to explain the claims process to me.
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0 out of 0 people found this review helpful