0.1% (144) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3033
4 stars
720
3 stars
233
2 stars
85
1 star
59
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
237,684
Since 2014
MONTHLY SALES
5335
Average Monthly Sales Since 2014
REVIEWS
4,130
Since 2014
Overall Rating
4.57 out of 5
Overall Rating 4.57 out of 5
4,130 Reviews Since 2014
Customer Reviews for Tin Leg
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 29, 2014
Phillip from TX
Verified Squaremouth Customer
affordable, clear and easy to understand choices
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 27, 2014
Dilip from VA
Verified Squaremouth Customer
I called Tin Leg prior to my trip to confirm coverage. The phone response time was good. The company rep was courteous, knowledgeable and responsive to my questions about the policy and my request for policy documents. The single sheet policy summary was well laid out, easy to read & informative.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Luxury
Review Received:
July 26, 2014
Sally from NC
Verified Squaremouth Customer
Customer service was very good, I called before my travels to get some kind of ID card for the insurance. They were very helpful and sent it to me.
I did not have any claims, consequently I cannot evaluate their claim service.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 26, 2014
Kathleen from CA
Verified Squaremouth Customer
Just happy we were able to get insurance at a reasonable price as you always want to be insured especially when out of the country
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 18, 2014
Tomas from WA
Verified Squaremouth Customer
We are not able to review this policy until we have filed the claim for a delayed flight. Then we will be able to review how well the policy for the ease of reimbursement. We have to file a claim for an extra hotel room and food, and a cancellation without reimbursement of a different hotel room, due to the delayed flight. We also had several items stolen from our backpack that we did not realize until it was too late to file a claim with the police in that jurisdiction. Thanks.
We are willing to review the policy once we have filed our claim and received our reimbursement from the travel policy.
Tomas Guillen
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 16, 2014
William from MN
Verified Squaremouth Customer
The policy met our needs. It was a comfort knowing we were covered and protected during our three week trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 15, 2014
tom from PA
Verified Squaremouth Customer
I did bot need to file a claim. However, I did interact a few times before the trip and was treated very professionally with no problems at all
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Standard
Review Received:
July 14, 2014
TLO from CA
Verified Squaremouth Customer
Home was burglarized and came home early. Luckily, our trip plans were for 11 days and the burglary occurred within 10 days of departure (read the fine print). A claim for my husband and I was submitted 4 months ago. Tin Leg did not begin considering the claim until I called to check the status 2 1/2 months ago (they are supposed to pay quicker than that). My husband received a check 1 month ago with a deduction. Since then, I have been calling multiple times a week for my check and to dispute the deduction. Have heard such excuses as adjustor's absence is due to mother's cancer, Tin Leg did not receive claim for all services (poor excuse since I e-mailed my initial claim), claim adjustor was not responding to e-mails, the claim is ready to be released 2 weeks ago-still not released yet. They use the adjustor's lack of response as an excuse to not pay the claim and will not let me talk to the adjustor directly. I still have not received my check. When I bought the policy, I hoped that Tin Leg would be good purchase since it is affiliated with Square Mouth. However, I have received such a runaround I would not recommend Tin Leg.
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329 out of 333 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 14, 2014
Jessica from AR
Verified Squaremouth Customer
The person who assisted me via chat was very helpful and knowledgeable.
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0 out of 0 people found this review helpful