0.1% (144) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3033
4 stars
720
3 stars
233
2 stars
85
1 star
59
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
237,684
Since 2014
MONTHLY SALES
5335
Average Monthly Sales Since 2014
REVIEWS
4,130
Since 2014
Overall Rating
4.57 out of 5
Overall Rating 4.57 out of 5
4,130 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Purchasing the insurance was an easy process, and I even contacted the 24 hr number prior to the trip to confirm accessing the number prior to departure.
Other than purchasing the insurance and verifying the 24hr number, I really don't have any additional information to evaluate Tin Leg. However, we may be filing a claim in the near future. While walking on a Shore Excursion in St. Petersburg, Russia, my wife tripped on some uneven pavement in the roadway and fell. She tried to break her fall, landing on her left wrist. The Medical Center back on the ship, the Norweigan Star, took x-rays that showed a fracture at the base of her little finger. It has now been over two weeks and the swelling has gone down significantly, but when she tries to close her fist, her ring finger does not close straight. It is at an angle. She will have to follow up with her personal physician in the near future.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
August 9, 2014
George from CA
Verified Squaremouth Customer
No claim forthcoming on the recently completed overseas trip.
Due to ease of purchase and value have already bought another policy with Tin Leg for a trip overseas in November this year.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Economy
Review Received:
August 9, 2014
Randy from AZ
Verified Squaremouth Customer
Too expensive. Will find alternative in future.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Luxury
Review Received:
August 8, 2014
Eric from CO
Verified Squaremouth Customer
Customer service responded fast to my first question, but so far hasn't responded to my second (~48 hours).
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
August 7, 2014
Teddy from NJ
Verified Squaremouth Customer
Purchasing and finding information on line about the policy was very simple and friendly.
The people we spoke with about the policy were helpful and affirmed our understanding of our policy and claim.
We had to cancel our trip due to our my mother's sister being hospitalized. We have not heard anything from Tin Leg besides the fact that they have our documentation and need 3-4 weeks to process. It has been 3 weeks, so we are hoping to hear more, for example, I believe all of our paperwork is complete, but I would have liked to hear that for sure rather than waiting 3 weeks for that bit of information.
If all goes well with our claim, we would happily recommend this company to friends and use it again ourselves.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
August 7, 2014
Catherine from SC
Verified Squaremouth Customer
Very helpful customer service. Reasonable rates for level of coverage.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
August 6, 2014
Roxanne from GA
Verified Squaremouth Customer
Excellent selection of travel insurance policies. Prior to trip departure, I interacted once with customer service by telephone and quickly received the information I was requesting. Squaremouth has always been my favorite website for purchasing travel insurance. I find them to be reputable and reliable.
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Economy
Review Received:
August 1, 2014
Jan from IL
Verified Squaremouth Customer
Insurance was ready quickly.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Economy
Review Received:
July 30, 2014
Evan from FL
Verified Squaremouth Customer
Very easy to do. Customer service was very helpful when inquiring about which policy to take and would be best for our situation. Gave me a sense of security while traveling abroad.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
July 29, 2014
Cathrine from WA
Verified Squaremouth Customer
I had questions regarding my policy prior to purchase and you customer service explained the information concisely but also made sure I understood
Was glad to find this site
Was glad the insurance is available
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0 out of 0 people found this review helpful