Travelex Insurance Services
Overall Rating 4.43 out of 5
Overall Rating 4.43 out of 5 2,096 Reviews Since 2004

  • Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    September 5, 2011
    Julie from HI Verified Squaremouth Customer

    Before Trip
    I did not have contact with the carrier before the trip

    During Trip
    We had to cancel this trip, so we cannot comment on the insurance carrier's service for this portion.

    Claim Process
    Our claim was denied, even though our trip was canceled due to a family emergency that caused our hosts to travel overseas for a medical emergency. Our claim was denied as the emergency happened overseas. We felt this was very poor on the insurance company's part.

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    14 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TraveLite
    Review Received:
    September 4, 2011
    Lindsay from NY Verified Squaremouth Customer

    During Trip
    I was in Colombia without a personal cell phone. I wasn't sure how to contact the company or for what. For example, due to the hurricane in the Northeast, I was forced to stay overnight in Houston, Texas. At first I was told it would be A WEEK before I could return home. Would that have been a time to contact the company? What rights would I have had to make a claim to cover motel room?

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Travel Max
    Review Received:
    August 31, 2011
    Alfred from ID Verified Squaremouth Customer

    Claim Process
    Letter and Doctor Invoice sent 08/21/2011 to Travelex Claim,
    No Reply

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    August 29, 2011
    terrence from CA Verified Squaremouth Customer

    During Trip
    did not contact them during my trip

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    August 26, 2011
    Kim Samantha from NJ Verified Squaremouth Customer

    Before Trip
    I love the fact that I could book my insurance on the same day. This was very convenient.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    August 17, 2011
    Susan from IL Verified Squaremouth Customer

    During Trip
    We did not have to access customer service during our trip.

    Claim Process
    We did not make a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    August 16, 2011
    Frederick from AZ Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    August 16, 2011
    Mark from VT Verified Squaremouth Customer

    During Trip
    Did not contact during trip.

    Claim Process
    Did not make a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    August 14, 2011
    Avia from NY Verified Squaremouth Customer

    Before Trip
    I found that I needed to add coverage about two weeks before my trip. The CSR was helpful and courteous, and I had my additional coverage quickly with no hassle.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    August 14, 2011
    Paul from FL Verified Squaremouth Customer

    Before Trip
    I had to make a change and dealt directly with the carriers customer service rep and they were very helpful. They offered a suggestion that saved me money on my change and I really appreciated the helpful attitude of their customer service dept.

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    0 out of 0 people found this review helpful

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