Reviews, Sales, and Service Ratings for
TravelSafe

I did not have to make a claim my trip came off without a hitch, or accident.Knowing we had insurance in case of accident gave us great peace of mind.Will buy this insurance again and also recommend to others
Sincerely,
Donna and Roger Sopoci

Squaremouth made it easy to choose a policy. Everything was spelled out and easy to understand. When I called with a couple of questions, they were answered quickly. Our trip went smoothly and we didn't to file a claim but if it was necessary I felt very confident it would have been a smooth process.

During our trip to Slovenia, I had a bicycling accident that required ambulance transport to a hospital. I contacted TravelSafe by phone and Samantha was my representative. I faxed TravelSafe my documentation (twice) but they also wanted me to see a doctor in Austra to fill out their forms. They were supposed to fax the forms to me, but they never arrived even though they had no trouble receiving my documents and should have been able to fax back to the same number. Please hold my review until I submit my claims to see how TravelSafe responds to them.

The 24 hour assistance was especially helpful when my wife got food poisoning on our trip. Would definitely recommend.

It took months to settle the claim. It was a long and annoying process with having to follow up every week. They even said sorry. I had to escalate issue to corporate office to get it done.

I didn't file a claim or need any emergency help . I'll recommended.

Transparency welcome and reassuring.

I needed to insure an expensive Mediterranean cruise for 6 persons, including non-refundable airfare from California to Europe. TravelSafe offered among the best coverages for missed connections & trip cancellation/disruption, which were my main concerns. And the cost was moderately low. 5 stars so far. Although the cruise went mostly as planned, my travel wallet was stolen in the Rome subway. Upon return home, I submitted a claim for $250 total to cover lost currency (85 euros) and the cost to obtain an emergency passport from the US embassy ($135). 7 weeks (!) later, I received a check from TravelSafe for $50, with explanation that lost currency is not covered, and passport replacement is capped at $50. I can understand not covering currency - no way to prove the loss, but the cost of replacing a US passport is well known and easily documented. Capping coverage at $50 for something that always costs $135 seems unreasonable. 3 stars for the skimpy coverage and slow processing.

A follow up confirmation a few days before departure or even a few days after the buy would be nice--I don't remember exactly what we got when, but do remember that I was wondering it everything went through OK. Also, it seems there is discussion about receiving paper policy in mail, but really there is none.

First time using TravelSafe and will be the last time.
As in previous travel, went to increase coverage to accommodate additional non-refundable costs. Looked on TravelSafe's web site to call up policy to increase coverage, like I've done with other travel insurers, only to find that I had to call. Couldn't do it on line. A bored, unprofessional person told me I had to fax or email my request then wait for it to be reviewed.
Has me concerned about how any claim would be processed.