0.1% (408) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1996
4 stars
655
3 stars
373
2 stars
138
1 star
270
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
281,771
Since 2012
MONTHLY SALES
2233
Average Monthly Sales Since 2012
REVIEWS
3,460
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,460 Reviews Since 2012
Customer Reviews for Trawick International
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We have filed a claim for trip interruption as we had to leave the trip less than half way through due to my husband testing positive for covid. We have submitted information, as requested in detail. I will be interested in seeing how this process with Trawich insurance goes. We chose the policy and provider, as it appeared to be a well thought out plan, covering as needed. Happy to finalize review after our claim is processed and paid.
Thank you,
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1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels First Class
Review Received:
August 31, 2023
S. from MS
Verified Squaremouth Customer
Very difficult to reach customer service. Online claims site is not user friendly. Claims process appears to take significantly longer than other companies.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Single Trip
Review Received:
August 29, 2023
David from CA
Verified Squaremouth Customer
I'm pleased with the settlement. I know they must have been busy, so I understand the 6 weeks to issue a check, but the CBP Connect website was unable to report the status of my claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
August 28, 2023
katherine from TX
Verified Squaremouth Customer
Knowing I have the policy gives me peace of mind , glad I didn’t have to file a claim
Had a great trip😊
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
August 28, 2023
Daniel from MO
Verified Squaremouth Customer
Took awhile, but took everything into account and results were very acceptable.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
August 27, 2023
Anonymous from UT
Verified Squaremouth Customer
I made a brief call to find out how the emerging volcano in Iceland might impact my trip coverage if it became an issue. The agent was informative and polite and resolved my question best he could.
The Squaremouth website is very well designed and user friendly and allows for excellent comparisons and detail on policies - I highly recommend it.
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Explorer
Review Received:
August 25, 2023
JAMES Sullivan from NJ
Verified Squaremouth Customer
I had no problem purchasing the insurance. I purchased in October for an april trip. My husband became ill and we had to cancel. I have filed a claim and am still waiting for my refund. I feel that I have done all of the necessary paper work and following all of the prompts. I a, very discouraged. we have been traveling for 50 years and never had an insurance problem.
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15 out of 17 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
August 22, 2023
Riley from AZ
Verified Squaremouth Customer
Awaiting resolution to a baggage delay claim.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
August 20, 2023
Laurence from FL
Verified Squaremouth Customer
I had a favorable experience with Trawick. I found them to be helpful in responding to a unique set of circumstances whilst traveling .
My experience is the Agent acted in good faith and provided as comprehensive an answer as possible
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5 out of 5 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Single Trip
Review Received:
August 19, 2023
Nicole from MI
Verified Squaremouth Customer
I attempted to submit a claim via the online claim link and it stated that my policy number was not recognized. I called and was told I had to use the "contact us" link on the site and someone would call me to set up my account. I did so twice and never received a response via phone nor email. I submitted via email 8/28/23 and received a confirmation email that my claim was received but have not heard anything since. It has been 3 weeks and nothing.
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7 out of 7 people found this review helpful