What Additional Benefits Can Travel Insurance Provide?

Many travel insurance providers offer additional benefits outside of their standard offerings to differentiate themselves against their competitors and provide their policyholders with unique experiences.

These benefits can range from concierge services to benefits that offer increased peace of mind.

What Are Travel Concierge Services?

Some travel insurance providers go the extra mile for their policyholders by offering a variety of concierge services within their travel insurance plans. These services are geared towards providing you with bespoke travel experiences and supporting your travel plans.

The best part is that you don’t need to be a VIP or have a high net worth to enjoy these perks. A variety of trusted providers offer these high-end services within their policies that are tailored to travelers that want a personal concierge with them every step of the way.

Examples of ways your providers concierge service can help with may include:

  • Booking restaurant reservations for your travel party
  • Providing city and sightseeing information
  • Referring local golf course and luxury hotels
  • Finding tickets to local entertainment (sporting events, concerts, museums, etc.)
  • Referring last-minute transportation services
  • Locating local business service providers (delivery, print, office space, etc.)

How to View All Travel Insurance Benefits Offered by a Policy

Refer to your Certificate of Insurance to see the full list of benefits included in a travel insurance policy. Within this document, you’ll also find coverage details, any policy upgrades you selected, and important contact information.

Below you’ll find a list of providers that offer unique travel insurance benefits not typically found in standard plans. Before considering additional benefits, we recommend first making sure that the plan meets your basic travel needs.

Please be aware that coverage and eligibility requirements for this benefit differ by policy. The tables below show the providers that offer Additional Benefits coverage.

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Additional Benefits by Provider

Last Updated: 10/25/2024
AXA Assistance USA AXA Assistance USA
Policy Name and Summary of Coverage
1

Silver

Concierge Services Coverage

CONCIERGE INFORMATION

Concierge services designed to give you access to leisure and entertainment information as well as travel related services. Call AXA Assistance prior to departing for advice on planning your trip or for any last minute recommendations or reservations while you are away.

• Restaurant and hotel referrals
• Transportation referrals
• Entertainment information opera, ballet, theater, concerts, sporting events and museums)
• Golf course information and referrals
• Locating available business services, express/overnight delivery services, print/copy services
• City and cultural information (city events and attractions)

Read Hide Full Policy Wording
2

Gold

Concierge Services Coverage

CONCIERGE INFORMATION

Concierge services designed to give you access to leisure and entertainment information as well as travel related services. Call AXA Assistance prior to departing for advice on planning your trip or for any last minute recommendations or reservations while you are away.
• Restaurant and hotel referrals
• Transportation referrals
• Entertainment information opera, ballet, theater, concerts, sporting events and museums)
• Golf course information and referrals
• Locating available business services, express/overnight delivery services, print/copy services
• City and cultural information (city events and attractions)

Read Hide Full Policy Wording
3

Platinum

Concierge Services Coverage

CONCIERGE INFORMATION

Concierge services designed to give you access to leisure and entertainment information as well as travel related services. Call AXA Assistance prior to departing for advice on planning your trip or for any last minute recommendations or reservations while you are away.

• Restaurant and hotel referrals
• Transportation referrals
• Entertainment information opera, ballet, theater, concerts, sporting events and museums)
• Golf course information and referrals
• Locating available business services, express/overnight delivery services, print/copy services
• City and cultural information (city events and attractions)

Read Hide Full Policy Wording
Berkshire Hathaway Travel Protection Berkshire Hathaway Travel Protection
Policy Name and Summary of Coverage
4

ExactCare

Concierge Services Coverage

ASSISTANCE SERVICES

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
5

ExactCare

Concierge Services Coverage

Concierge Services

• Restaurant referrals and reservations
• Ground-transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

Read Hide Full Policy Wording
6

ExactCare Value

Concierge Services Coverage

Concierge Services

•Restaurant referrals and reservations
•Ground transportation arrangements •Event ticketing arrangements
•Tee times and course recommendations
•Floral services

*Non-insurance services are provided by On Call International.

Read Hide Full Policy Wording
7

ExactCare Value

Concierge Services Coverage

ASSISTANCE SERVICES

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Berkshire Hathaway Travel Protection contracts with World Travel Protection offers to offer assistance through an extensive network of worldwide partners.

Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground-transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

Read Hide Full Policy Wording
8

LuxuryCare

Concierge Services Coverage

ASSISTANCE SERVICES*

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
9

LuxuryCare

Concierge Services Coverage

ASSISTANCE SERVICES

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Berkshire Hathaway Travel Protection contracts with World Travel Protection offers to offer assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground-transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

Read Hide Full Policy Wording
10

ExactCare Lite

Concierge Services Coverage

ASSISTANCE SERVICES*

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
11

ExactCare Lite

Concierge Services Coverage

ASSISTANCE SERVICES

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Berkshire Hathaway Travel Protection contracts with World Travel Protection offers to offer assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services
• Restaurant referrals and reservations
• Ground-transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

Read Hide Full Policy Wording
Generali Global Assistance Generali Global Assistance
Policy Name and Summary of Coverage
12

Standard

Concierge Services Coverage

CONCIERGE SERVICES

City profiles: provide travelers access to information on over 10,000 destinations worldwide, including a complete report on local entertainment, social customs, and health advisories.

Epicurean needs: arranges the delivery of specialized foods and beverages to your home or office, including gourmet meats and fine wine.

Event ticketing: provides tickets to virtually any sporting, theater or concert event worldwide.

Flowers and gift baskets: include the purchase and shipment of flowers and gift baskets to friends, family members, and business associates.

Golf outings and tee times: provide referrals and tee times at golf courses around the world.

Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you.

Meet-and-greet services: include the pick-ups of friends; family members or business associates at airports or other common carrier destinations by limousine personnel.

Personalized retail shopping assistance: includes purchasing selected retail items at your request.

Pre-trip assistance: provides information on travel destinations, city profiles, weather, special events, ATM locations, currency exchange rates, immunization and passport requirements, and related services.

Procurement of hard-to-find items: ensures our associates will use every means possible to obtain an obscure or exotic item at your request.

Restaurant reviews and reservations: provides you with information on restaurants worldwide and the ability to book reservations from anywhere, anytime.

Rental car reservations: provide worldwide reservations through most major rental car agencies.

Airline reservations: provide full-service air travel accommodations to destinations worldwide.

Pet Services Locator: helps travelers find pet-related services such as veterinarians and pet sitters.

Read Hide Full Policy Wording
13

Preferred

Concierge Services Coverage

CONCIERGE SERVICES

City profiles: provide travelers access to information on over 10,000 destinations worldwide, including a complete report on local entertainment, social customs, and health advisories.

Epicurean needs: arranges the delivery of specialized foods and beverages to your home or office, including gourmet meats and fine wine.

Event ticketing: provides tickets to virtually any sporting, theater or concert event worldwide.

Flowers and gift baskets: include the purchase and shipment of flowers and gift baskets to friends, family members, and business associates.

Golf outings and tee times: provide referrals and tee times at golf courses around the world.

Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you.

Meet-and-greet services: include the pick-ups of friends; family members or business associates at airports or other common carrier destinations by limousine personnel.

Personalized retail shopping assistance: includes purchasing selected retail items at your request.

Pre-trip assistance: provides information on travel destinations, city profiles, weather, special events, ATM locations, currency exchange rates, immunization and passport requirements, and related services.

Procurement of hard-to-find items: ensures our associates will use every means possible to obtain an obscure or exotic item at your request.

Restaurant reviews and reservations: provides you with information on restaurants worldwide and the ability to book reservations from anywhere, anytime.

Rental car reservations: provide worldwide reservations through most major rental car agencies.

Airline reservations: provide full-service air travel accommodations to destinations worldwide.

Pet Services Locator: helps travelers find pet-related services such as veterinarians and pet sitters.

Read Hide Full Policy Wording
14

Premium

Concierge Services Coverage

CONCIERGE SERVICES

City profiles: provide travelers access to information on over 10,000 destinations worldwide, including a complete report on local entertainment, social customs, and health advisories.

Epicurean needs: arranges the delivery of specialized foods and beverages to your home or office, including gourmet meats and fine wine.

Event ticketing: provides tickets to virtually any sporting, theater or concert event worldwide.

Flowers and gift baskets: include the purchase and shipment of flowers and gift baskets to friends, family members, and business associates.

Golf outings and tee times: provide referrals and tee times at golf courses around the world.

Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you.

Meet-and-greet services: include the pick-ups of friends; family members or business associates at airports or other common carrier destinations by limousine personnel.

Personalized retail shopping assistance: includes purchasing selected retail items at your request.

Pre-trip assistance: provides information on travel destinations, city profiles, weather, special events, ATM locations, currency exchange rates, immunization and passport requirements, and related services.

Procurement of hard-to-find items: ensures our associates will use every means possible to obtain an obscure or exotic item at your request.

Restaurant reviews and reservations: provides you with information on restaurants worldwide and the ability to book reservations from anywhere, anytime.

Rental car reservations: provide worldwide reservations through most major rental car agencies.

Airline reservations: provide full-service air travel accommodations to destinations worldwide.

Pet Services Locator: helps travelers find pet-related services such as veterinarians and pet sitters.

Read Hide Full Policy Wording
Travel Insured International Travel Insured International
Policy Name and Summary of Coverage
15

Worldwide Trip Protector Plus

Concierge Services Coverage

CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties and for the actual cost of merchandise, entertainment, sports, tickets, food and beverages and other disbursement items.

Services offered include:

• Destination Profiles

• Epicurean Needs

• Event Ticketing

• Floral Services

• Tee Time Reservations

• Hotel Accommodations

• Meet-And-Greet Services

• Shopping Assistance Services

• Pre-Trip Assistance

• Procurement of Hard-To-Find Items

• Restaurant Referrals and Reservations

• Rental Car Reservations

• Airline Reservations

BUSINESS CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties.

Services offered include:

• Emergency Correspondence And Business Communication Assistance

• Assistance With Locating Available Business Services Such As: Express/Overnight Delivery Sites, Internet Cafes, Print/Copy Services

• Assistance With Or Arrangements For Telephone And Web Conferencing

• Emergency Messaging To Customers, Associates, And Others (Phone, Fax, E-mail, Text, etc.)

• Real Time Weather, Travel Delay And Flight Status Information

• Worldwide Business Directory Service For Equipment Repair/Replacement, Warranty Service, etc.

• Emergency Travel Arrangements

Read Hide Full Policy Wording
16

Worldwide Trip Protector

Concierge Services Coverage

CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties and for the actual cost of merchandise, entertainment, sports, tickets, food and beverages and other disbursement items.

Services offered include:
• Destination Profiles
• Epicurean Needs
• Event Ticketing • Floral Services
• Tee Time Reservations
• Hotel Accommodations
• Meet-And-Greet Services
• Shopping Assistance Services
• Pre-Trip Assistance
• Procurement of Hard-To-Find Items
• Restaurant Referrals and Reservations
• Rental Car Reservations
• Airline Reservations

BUSINESS CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties. Services offered include:
• Emergency Correspondence And Business Communication Assistance
• Assistance With Locating Available Business Services Such As:
Express/Overnight Delivery Sites, Internet Cafes, Print/Copy Services
• Assistance With Or Arrangements For Telephone And Web Conferencing
• Emergency Messaging To Customers, Associates, And Others (Phone, Fax, E-mail, Text, etc.)
• Real Time Weather, Travel Delay And Flight Status Information
• Worldwide Business Directory Service For Equipment Repair/Replacement, Warranty Service, etc.
• Emergency Travel Arrangements

Read Hide Full Policy Wording
17

Worldwide Trip Protector Edge

Concierge Services Coverage

CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties and for the actual cost of merchandise, entertainment, sports, tickets, food and beverages and other disbursement items.

Services offered include:
• Destination Profiles
• Epicurean Needs
• Event Ticketing • Floral Services
• Tee Time Reservations
• Hotel Accommodations
• Meet-And-Greet Services
• Shopping Assistance Services
• Pre-Trip Assistance
• Procurement of Hard-To-Find Items
• Restaurant Referrals and Reservations
• Rental Car Reservations
• Airline Reservations

BUSINESS CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties. Services offered include:
• Emergency Correspondence And Business Communication Assistance
• Assistance With Locating Available Business Services Such As:
Express/Overnight Delivery Sites, Internet Cafes, Print/Copy Services
• Assistance With Or Arrangements For Telephone And Web Conferencing
• Emergency Messaging To Customers, Associates, And Others (Phone, Fax, E-mail, Text, etc.)
• Real Time Weather, Travel Delay And Flight Status Information
• Worldwide Business Directory Service For Equipment Repair/Replacement, Warranty Service, etc.
• Emergency Travel Arrangements

Read Hide Full Policy Wording
18

FlexiPAX

Concierge Services Coverage

CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties and for the actual cost of merchandise, entertainment, sports, tickets, food and beverages and other disbursement items. Services offered include: • Destination Profiles • Epicurean Needs • Event Ticketing • Floral Services • Tee Time Reservations • Hotel
Accommodations • Meet-And-Greet Services • Shopping Assistance Services • Pre-Trip Assistance • Procurement of Hard-To-Find Items • Restaurant Referrals and Reservations • Rental Car Reservations • Airline Reservations

BUSINESS CONCIERGE SERVICES

Concierge Services are provided by Travel Insured’s designated provider. There is no charge for the services provided by the provider. You are responsible for the cost of services provided and charged for by third parties. Services offered include: • Emergency Correspondence And Business Communication Assistance • Assistance With Locating Available Business Services Such As: Express/Overnight Delivery Sites, Internet Cafes, Print/Copy Services • Assistance With Or Arrangements For Telephone And Web Conferencing • Emergency Messaging To Customers, Associates, And Others (Phone, Fax, E-mail, Text, etc.) • Real Time Weather, Travel Delay And Flight Status Information • Worldwide Business Directory Service For Equipment Repair/Replacement, Warranty Service, etc. • Emergency Travel Arrangements

Read Hide Full Policy Wording
Travelex Insurance Services Travelex Insurance Services
Policy Name and Summary of Coverage
19

Travel Basic

Concierge Services Coverage

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
20

Travel Basic

Concierge Services Coverage

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
21

Travel Select

Concierge Services Coverage

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
22

Travel Select

Concierge Services Coverage

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
23

Flight Insure

Concierge Services Coverage

ASSISTANCE SERVICES*

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
24

Flight Insure

Concierge Services Coverage

ASSISTANCE SERVICES*

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
25

Flight Insure Plus

Concierge Services Coverage

ASSISTANCE SERVICES*

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
26

Flight Insure Plus

Concierge Services Coverage

ASSISTANCE SERVICES*

All the Assistance Services listed below are not insurance benefits and are not provided by the Insurer. World Travel Protection offers assistance through an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the traveler’s responsibility.

Concierge Services

• Restaurant referrals and reservations
• Ground transportation arrangements
• Event ticketing arrangements
• Tee times and course recommendations
• Floral services

*Non-insurance services are provided by World Travel Protection.

Read Hide Full Policy Wording
WorldTrips WorldTrips
Policy Name and Summary of Coverage
27

Escape

Concierge Services Coverage

Concierge Assistance Services

• Destination Profiles: Upon request, we will provide information on any country in the world and over 200 cities worldwide, including information on local entertainment, suggested itineraries, and health advisories.
• Epicure Needs: We will arrange for the delivery of specialized foods or beverages to your home or office, including gourmet meats and fine wine (if they are publicly available). We cannot guarantee the availability of certain products, and all the costs associated with this service are your responsibility.
• Event Ticketing: We will help you find, purchase, and receive tickets to sporting events, theater, or concert events worldwide as long as the tickets are publicly available for purchase and not sold out. There is no discount available with this service and you must pay for the tickets and delivery via credit card.
• Floral Services: We will find, purchase, and ship flowers and gift baskets to friends, family members, and business associates. There is no discount available with this service and you must pay for the flowers or gift basket via credit card. This service is not able to deliver flowers to remote areas or to places that are not serviced by floral service companies.
• Tee Time Reservations: We will find and reserve tee times or provide you with referrals and information about golf courses around the world. There are no discounts available with this service and you must pay for the golf. We will not provide tee times at courses that do not accept reservations from the general public.
• Hotel Accommodations: Upon request, we will recommend and book hotel reservations all around the world. You will be responsible for all costs associated with this service.
• Meet-and-Greet Services: If you are unable to pick up guests at an airport, we can arrange pickups for friends, family members, or business associates at airports or other common carrier destinations by limousine personnel. You will be responsible for all costs associated with this service.
• Shopping Assistance Services: If you want to take advantage of the time-savings offered by a shopping assistant, you may request for us to find, purchase, and deliver select retail items. There is no discount available with this service and you must pay for the items and any shipping costs, typically via credit card, unless otherwise specified. Items must be available to the public.
• Procurement of Hard-to-Find Items: We will use our best efforts to obtain obscure or exotic items at your request. However, we cannot guarantee that the item will be found. You will be responsible for all costs associated with the service.
• Restaurant Referrals and Reservations: We can provide information on restaurants worldwide and will find and book reservations upon request. We are unable to make reservations at exclusive restaurants or restaurants that don’t accept reservations. There is no discount available with this service, and you will be responsible for the cost of your meals.
• Rental Car Reservations: We can provide you with worldwide car rental reservations through most major rental car agencies. You will be responsible for all costs associated with the service.
• Airline Reservations: We can provide air travel accommodations to destinations worldwide. You will be responsible for all costs associated with the service.
• Childcare Equipment Reservation Assistance: We will use our best efforts to locate and reserve childcare equipment for you to rent or use at your destination. We can’t guarantee the availability of certain products, and you will be responsible for associated costs.

Business Concierge Services

• Emergency correspondence and business communication assistance
• Assistance with locating available business services such as express/overnight delivery sites, internet cafes, and print/copy services
• Help arranging telephone and web conferencing
• Emergency messaging to customers, associates, and others by phone, fax, e-mail, text, etc.
• Real time weather, travel delay, and flight status information
• Worldwide business directory service for equipment repair/replacement, warranty service, etc.
• Emergency travel arrangements

Read Hide Full Policy Wording
28

Explore

Concierge Services Coverage

Concierge Assistance Services

• Destination Profiles: Upon request, we will provide information on any country in the world and over 200 cities worldwide, including information on local entertainment, suggested itineraries, and health advisories.
• Epicure Needs: We will arrange for the delivery of specialized foods or beverages to your home or office, including gourmet meats and fine wine (if they are publicly available). We cannot guarantee the availability of certain products, and all the costs associated with this service are your responsibility.
• Event Ticketing: We will help you find, purchase, and receive tickets to sporting events, theater, or concert events worldwide as long as the tickets are publicly available for purchase and not sold out. There is no discount available with this service and you must pay for the tickets and delivery via credit card.
• Floral Services: We will find, purchase, and ship flowers and gift baskets to friends, family members, and business associates. There is no discount available with this service and you must pay for the flowers or gift basket via credit card. This service is not able to deliver flowers to remote areas or to places that are not serviced by floral service companies.
• Tee Time Reservations: We will find and reserve tee times or provide you with referrals and information about golf courses around the world. There are no discounts available with this service and you must pay for the golf. We will not provide tee times at courses that do not accept reservations from the general public.
• Hotel Accommodations: Upon request, we will recommend and book hotel reservations all around the world. You will be responsible for all costs associated with this service.
• Meet-and-Greet Services: If you are unable to pick up guests at an airport, we can arrange pickups for friends, family members, or business associates at airports or other common carrier destinations by limousine personnel. You will be responsible for all costs associated with this service.
• Shopping Assistance Services: If you want to take advantage of the time-savings offered by a shopping assistant, you may request for us to find, purchase, and deliver select retail items. There is no discount available with this service and you must pay for the items and any shipping costs, typically via credit card, unless otherwise specified. Items must be available to the public.
• Procurement of Hard-to-Find Items: We will use our best efforts to obtain obscure or exotic items at your request. However, we cannot guarantee that the item will be found. You will be responsible for all costs associated with the service.
• Restaurant Referrals and Reservations: We can provide information on restaurants worldwide and will find and book reservations upon request. We are unable to make reservations at exclusive restaurants or restaurants that don’t accept reservations. There is no discount available with this service, and you will be responsible for the cost of your meals.
• Rental Car Reservations: We can provide you with worldwide car rental reservations through most major rental car agencies. You will be responsible for all costs associated with the service.
• Airline Reservations: We can provide air travel accommodations to destinations worldwide. You will be responsible for all costs associated with the service.
• Childcare Equipment Reservation Assistance: We will use our best efforts to locate and reserve childcare equipment for you to rent or use at your destination. We can’t guarantee the availability of certain products, and you will be responsible for associated costs.

Business Concierge Services

• Emergency correspondence and business communication assistance
• Assistance with locating available business services such as express/overnight delivery sites, internet cafes, and print/copy services
• Help arranging telephone and web conferencing
• Emergency messaging to customers, associates, and others by phone, fax, e-mail, text, etc.
• Real time weather, travel delay, and flight status information
• Worldwide business directory service for equipment repair/replacement, warranty service, etc.
• Emergency travel arrangements

Read Hide Full Policy Wording
29

Elevate

Concierge Services Coverage

Concierge Assistance Services

• Destination Profiles: Upon request, we will provide information on any country in the world and over 200 cities worldwide, including information on local entertainment, suggested itineraries, and health advisories.
• Epicure Needs: We will arrange for the delivery of specialized foods or beverages to your home or office, including gourmet meats and fine wine (if they are publicly available). We cannot guarantee the availability of certain products, and all the costs associated with this service are your responsibility.
• Event Ticketing: We will help you find, purchase, and receive tickets to sporting events, theater, or concert events worldwide as long as the tickets are publicly available for purchase and not sold out. There is no discount available with this service and you must pay for the tickets and delivery via credit card.
• Floral Services: We will find, purchase, and ship flowers and gift baskets to friends, family members, and business associates. There is no discount available with this service and you must pay for the flowers or gift basket via credit card. This service is not able to deliver flowers to remote areas or to places that are not serviced by floral service companies.
• Tee Time Reservations: We will find and reserve tee times or provide you with referrals and information about golf courses around the world. There are no discounts available with this service and you must pay for the golf. We will not provide tee times at courses that do not accept reservations from the general public.
• Hotel Accommodations: Upon request, we will recommend and book hotel reservations all around the world. You will be responsible for all costs associated with this service.
• Meet-and-Greet Services: If you are unable to pick up guests at an airport, we can arrange pickups for friends, family members, or business associates at airports or other common carrier destinations by limousine personnel. You will be responsible for all costs associated with this service.
• Shopping Assistance Services: If you want to take advantage of the time-savings offered by a shopping assistant, you may request for us to find, purchase, and deliver select retail items. There is no discount available with this service and you must pay for the items and any shipping costs, typically via credit card, unless otherwise specified. Items must be available to the public.
• Procurement of Hard-to-Find Items: We will use our best efforts to obtain obscure or exotic items at your request. However, we cannot guarantee that the item will be found. You will be responsible for all costs associated with the service.
• Restaurant Referrals and Reservations: We can provide information on restaurants worldwide and will find and book reservations upon request. We are unable to make reservations at exclusive restaurants or restaurants that don’t accept reservations. There is no discount available with this service, and you will be responsible for the cost of your meals.
• Rental Car Reservations: We can provide you with worldwide car rental reservations through most major rental car agencies. You will be responsible for all costs associated with the service.
• Airline Reservations: We can provide air travel accommodations to destinations worldwide. You will be responsible for all costs associated with the service.
• Childcare Equipment Reservation Assistance: We will use our best efforts to locate and reserve childcare equipment for you to rent or use at your destination. We can’t guarantee the availability of certain products, and you will be responsible for associated costs.

Business Concierge Services

• Emergency correspondence and business communication assistance
• Assistance with locating available business services such as express/overnight delivery sites, internet cafes, and print/copy services
• Help arranging telephone and web conferencing
• Emergency messaging to customers, associates, and others by phone, fax, e-mail, text, etc.
• Real time weather, travel delay, and flight status information
• Worldwide business directory service for equipment repair/replacement, warranty service, etc.
• Emergency travel arrangements

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